What are the rates and delivery times?
France
| CARRIERS | DELIVERY TIMES | COST OF DELIVERY |
| Colissimo with signature | 48h | 4,90 € |
| Chronopost relay | 48h | 3,90€ |
| Chronopost home | 24h | 14,90 € |
Europe
| CARRIERS | DELIVERY TIME | COST OF DELIVERY |
| Point relais | 72h | 11,90 € |
| Chronopost home | 48h | 19,90 € |
Switzerland
| CARRIERS | DELIVERY TIMES | COST OF DELIVERY |
| Colissimo with signature | 3 / 4 days | 19,90 € |
| FedEx Express | 72h | 29,90 € |
United States
| CARRIERS | DELIVERY TIMES | COST OF DELIVERY |
| FedEx Express | 72H | 39,90 € |
Africa & South America
| CARRIERS | DELIVERY TIMES | COST OF DELIVERY |
| Colissimo with signature | 6 / 8 days | 69,90 € |
| FedEx Express | 72H | 89 € |
Is the delivery made abroad?
Yes, we deliver all over the world.
How do I track my package?
When you order from us, an e-mail containing a link to track your order is automatically sent to you.
Can I change my delivery address?
The delivery and billing address can be changed in the section my account > my information.
Can someone else pick up my package?
Your package cannot be picked up by someone other than you unless you provide a photocopy of your ID along with a handwritten statement from you.
Absent at the time of delivery, what to do?
The package will be delivered to the nearest post office and the letter carrier will come by the next day. If you are not there several times. The post office will return the package to us and you will not be reimbursed.
Is it free to return an order?
The customer is responsible for return shipping costs.
How long does it take to get my money back?
Refunds are made 4 to 6 open days after receipt of the return package.
How do I return my order?
You can return your order to us at the following address:
-91 rue de Turenne 75003 France
by filling out the return form see attachment which must be placed in the return package.
The maximum return period is 14 days.