Article 1. Preamble
Sylgue, a limited liability company with a share capital of 7,622.45 euros, registered in the Paris Trade and Companies Register under number 323 223 651, whose registered office is located at 12, rue du Pont aux choux - 75003 Paris (hereinafter referred to as "the Company") publishes the site accessible electronically at the URL: https://www.zedby.com/.
- Tel: 01 42 72 50 39
- E-mail address: firstname.lastname@example.org
This site is exclusively reserved for retail and wholesale sales and is intended to provide individuals, end consumers, with suits, shirts and accessories for men.
Any use of the services offered on the site assumes, by the customer, the consultation, understanding and acceptance of these general conditions.
The customer declares to have obtained all the necessary information concerning the use of the site and the quantitative and qualitative characteristics of the services offered.
Article 2. Definitions
The terms defined below shall have the following meaning between the parties:
- "Articles": suits, shirts and accessories of the brand ZED BY sold on the site within the limits of available stocks or manufactured specifically for the customer at his request according to the options offered on the site;
- "Customer": refers to the person with full legal capacity who places an order on the site as a final consumer;
- "Company": shall designate the company that publishes the https://www.zedby.com/ website and offers for sale the items available on said website;
- "party": in the singular, refers indiscriminately to the company or the client, and in the plural to the company and the client together;
- "site": internet site accessible at the url https://www.zedby.com/ published by the company;
- "user": any person using the site, whether a simple Internet user or client.
Article 3. Purpose
The purpose of these general conditions is to define the terms and conditions of sale of the items offered by the Company on the site.
They govern all the steps necessary for the placing of the order and the follow-up of the order between the contracting parties.
They define in particular the rights and obligations of the Company and those of the customer.
Article 4. Opposability of the general conditions
These general conditions are enforceable upon acceptance by the client.
The Company reserves the right to adapt or modify these general conditions at any time. They shall then apply to orders for services concluded after they have been put online.
In any case, the version of the general conditions of sale opposable to the client is the one accepted by the latter at the time of validation of his order.
The online documents accepted at the time of the order prevail over all paper or electronic versions of an earlier date.
The general conditions are permanently accessible on the site.
Article 5. Conditions of access and security of the site
5.1 Access to the site
Access to the site is free to any user with an Internet connection. All costs related to access, whether hardware, software or Internet access, are exclusively at the user's expense. The user is solely responsible for the proper functioning of his computer equipment and his access to the Internet.
The Company shall not be liable for the proper functioning of the user's computer equipment and Internet access.
The Company reserves the right to complete or modify, at any time, the site and the services available on it according to the evolution of technologies.
The Company acknowledges that all personal data is subject to compliance with the legal framework applicable to the security of personal data.
The Company undertakes to take the necessary measures required to ensure the security of the processing of personal data in accordance with the regulations on data processing and civil liberties.
Article 6. Customer account
6.1 Creation of a customer account
The placing of an order in the manner detailed below can optionally be done through a customer account.
For the creation of a customer account, the customer will be asked to indicate a login and a password as well as a valid e-mail address.
The customer guarantees the accuracy of the information provided for the purpose of registration.
Once the form has been validated, an e-mail confirming registration will be sent to open the customer account.
6.2 Customer account and password
The customer is solely responsible for the preservation and confidentiality of his login and password, which are strictly personal, and undertakes to take all useful measures to ensure this complete confidentiality, and in particular to change it regularly.
The client is solely responsible for the use that will be made of his password until he has requested a change in the conditions mentioned above.
The Company shall not be held liable in the event of fraudulent or abusive use or voluntary or involuntary disclosure to anyone of its identifiers and/or passwords.
6.3 Deletion of the customer account
The creation of a customer account is free, it can be closed at any time by the customer by sending an email to the following address: email@example.com.
This deletion, whether it occurs at the client's initiative or at the Company's initiative, entails the deletion of all information related to the client account, without the client being able to claim any prejudice suffered in this regard.
Only the data required for accounting documents and supporting documents will be kept in accordance with the applicable provisions in order to enable the Company to meet its legal and regulatory obligations in this regard.
Article 7. Articles
The items offered for sale by the Company are those listed on the site on the day of its consultation by the customer. The items are offered on the site within the limits of available stocks or can be manufactured at the request of the customer according to the options offered on the site.
As part of the sale of items, the Company offers a description of the items in the form of item sheets.
The description sheet includes the photograph, price, sizes and models available, the description, as well as the particular characteristics of the items.
The customer is solely responsible for his choice of items and their suitability to his needs, so that the Company's liability cannot be sought in this regard.
The Company reserves the right to remove any item from the site at any time and / or modify the descriptive sheets of items.
Article 8. Ordering items
8.1 Stages of the order
The benefit of the services implies the full acceptance of these general conditions by checking the box dedicated to this purpose.
The placing of the order of the articles includes the following stages:
- step 1: optional prior identification of the customer via his customer account by entering his login and password;
- step 2: selection of the article(s) on the site;
- step 3: filling the basket;
- step 4: click on "Validate my basket" to validate the basket or "Update the basket" to correct the order;
- Step 5: choosing the billing address, delivery address, delivery method and payment methods. The personal information required to process and deliver the order is mandatory;
- step 6: the customer agrees to receive, optionally, a few days after placing the order, an invitation to give his/her opinion on the products purchased.
- step 7: final acceptance of the order by clicking on "ORDER" and ticking the box for acceptance of the general conditions in force on the day of the order;
- step 8: payment of the order.
All orders are subject to prior acceptance by the Company. The Company accepts the customer's order by sending, within a reasonable time after the order is placed and at the latest at the time of delivery of the ordered item, an e-mail summarizing the order, in particular concerning the delivery method chosen and the total amount of the order and containing :
- the price including VAT
- the invoice;
- a reminder of the delivery time.
The Company shall not be held responsible in the event of a data entry error that prevents the delivery of the confirmation email.
The order will be taken into consideration only after acceptance of the payment. Any rejection of payment will imply the abandonment of the order, the customer being informed, which will result in the service not being carried out.
The Company reserves the right not to validate the order in case of :
- unavailability of an ordered item;
- the existence of an outstanding payment or a dispute arising from a previous order;
- abnormal or abusive exchanges and returns.
In these cases, no debit corresponding to the items ordered will be made.
8.2 Follow-up of the order
For any question relating to the follow-up of his order, the customer can consult his customer account on the site or contact the company by telephone [01 42 72 50 39] or by e-mail [firstname.lastname@example.org].
Article 9. Prices
The prices of the articles are indicated in euros including all taxes. They take into account the Value Added Tax (VAT) on the day of the order and any other applicable tax.
The prices are only valid for the period during which they are accessible electronically on the site.
The selling prices of the articles may be modified by the Company at any time. This modification will be indicated to the customer before any order.
Before the confirmation of the order by the customer, the total amount of the order will be indicated in euros including all taxes.
The prices of the proposed articles do not include the communication costs related to the use of the site which remain the responsibility of the customer, as well as the delivery costs. The delivery costs will be indicated before the final acceptance of the order.
Article 10. Payment of the order
To pay the order, the customer has, according to his choice, the payment methods proposed by the Company.
Only the following payment methods are accepted:
- bank cards: CB, Visa, Mastercard and American Express;
- payment account: Paypal, Google pay, Apple Pay.
The payment of an article is made online in one go at the time of the order.
Article 11. Delivery
Delivery means the transfer to the customer of the physical possession of the ordered article.
Delivery will be made by the various methods indicated at the time of the order and left to the discretion of the Company. The various costs and methods of delivery are presented on the site.
The customer will be informed, by email to the address given in his customer account or on the form filled in online, of the shipment of the ordered items.
11.2 Transfer of risk
Any risk of loss or damage to the items is transferred to the customer at the time the customer or a third party designated by the customer, and other than the carrier proposed by the Company, takes physical possession of the items ordered.
11.3 Delivery times, costs and locations
The order will be delivered, on the date or within the period indicated to the customer and subject to full payment of the price.
The delivery times are specified to the customer when placing the order, according to the delivery address indicated by the customer and the delivery method chosen by the Company, among the following delivery methods:
- In France: Colissimo home with signature (delivery within 48 hours) at €4.90 Chronopost relay (delivery within 48 hours in a relay point); free delivery from €200 of purchase (Colissimo home with signature and Chronopost relay), Chronopost (delivery within 24h) at €14.90
- Zone 1 (Germany, Austria, Italy, Spain, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Lithuania, Malta, Poland, Norway, Luxembourg, Ireland, Portugal, Czech Republic, UK, Romania, Slovakia, Slovenia, Sweden, Netherlands) : Colissimo (delivery between 3 and 7 days) at 11,90€ ; Point relais (delivery in 72h) or Chronopost Domicile (delivery in 48) at 19,90
- Zone 2 ( Switzerland ) : Colissimo domicile with signature (delivery between 3 and 4 days) at 19,90€ Fedex express 72h (delivery under 72h) at 29,90€.
- Zone 3 (Israel, Canada, United States, Australia, India, South Korea, China): FedEx (delivery between 48h and 72h) at 39,90€.
- Zone 4 (Africa, Mexico, South America): Colissimo home against signature (delivery between 3 and 8 days) at 69,90€.
Delivery costs are to be added to the total price of the order.
The articles are delivered to the address indicated by the customer at the time of the order.
Article 12. Return of the articles
12.1 Right of withdrawal
12.1.1 Time limits and scope
The customer has a legal withdrawal period of fourteen (14) clear days from receipt of the items to declare that he wishes to exercise this right of withdrawal, without charge and without having to justify his decision.
This withdrawal period runs from the date on which the customer has physically taken possession of the article(s).
In the case of orders for several items delivered separately or for orders for an item consisting of multiple batches or parts whose delivery is staggered over a period of time, the period runs from the date of receipt of the last item or batch or part.
If this period expires on a Saturday, Sunday or public holiday, it shall be extended to the next working day.
The right of withdrawal is exercised without penalty, with the exception of the cost of returning the item, which is borne by the customer.
The customer may also request an exchange of the article within the same period of fourteen (14) clear days from receipt of the articles, subject to available stocks.
12.1.2 Methods of exercising the right of withdrawal
To exercise his right of withdrawal, the customer must notify the Company of his decision to withdraw by means of a statement free of any ambiguity expressing his desire to withdraw by mail or e-mail addressed to the following coordinates
1. by post to the address: Sylgue - 91, rue de Turenne - 75003 PARIS ;
2. by e-mail to the address: email@example.com.
An acknowledgement of receipt of the withdrawal will then be sent to the customer by the company without delay by e-mail.
The customer must fill in the withdrawal form that can be downloaded online at the address(click here) and send it back with the returned items by post.
In order for the withdrawal period to be respected, it is sufficient for the customer to transmit his request before the expiration of the withdrawal period.
12.1.3 Returns, exchanges and/or refunds
In order to return the item, the client must send the items back to the Company without undue delay, and at the latest within fourteen (14) days of the client's communication to the Company of his decision to withdraw.
The direct costs of returning the items shall be borne by the client, who shall also bear the risks. Thus, the customer is informed that the return costs are at his expense and may vary according to the methods chosen by him.
The customer is informed that he/she will be held responsible by the Company for the depreciation of the article resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these articles.
The customer is thus informed that the articles must be returned :
- in new condition in their original packaging;
- accompanied by the return form that can be downloaded at the following URL(click here);
- undamaged and complete;
- not damaged or soiled in conditions exceeding simple trial use;
- without soiling, perforation, tearing, burning, discoloration or deformation.
In the event that the client exercises his/her right of withdrawal, the Company will reimburse all sums paid, with the exception of delivery costs, without unjustified delay and in any event, at the latest, within thirty (30) days of receipt of the items by the Company.
It is up to the customer to keep the proof of his postal shipment.
The refund will be made by the same means of payment as the one used by the customer during the initial transaction, unless different terms have been expressly accepted by the latter. In any case, this refund will not incur any costs for the customer.
Article 13. Customer service
A customer service is available and allows the customer to obtain information relating to the follow-up of the order, the exercise of the right of retraction or to make use of the guarantees.
These requests for information can be made in writing and sent to the customer service department at the following e-mail address: firstname.lastname@example.org.
1. The customer can also call the customer service at the following telephone number: 01 42 72 50 39 from Monday to Friday from 10 am to 5 pm.
Article 14. Intellectual property
The present contract does not entail any transfer of any kind of property rights, in particular intellectual property rights, on the elements belonging to the Company for the benefit of the client, who shall in any case refrain from any action or act likely to infringe directly or indirectly on the Company's intellectual property rights.
In this respect, it is specified that the content of the site, the general structure as well as the trademarks, drawings, models, images, animated or not, texts, photographs, logos, graphic charters, software and programs, search engines, databases, the sounds, videos, domain names, design and all other elements composing the articles and the site or any other information appearing therein, without this list being exhaustive, are the exclusive property of the Company or of the partners or third parties who have granted it a licence, and are protected by intellectual property rights which are or will be recognised according to the laws in force.
Any reproduction and/or representation, in whole or in part, of any of these elements, without the express authorisation of the Company, is prohibited and would constitute, in particular but not exclusively, an infringement punishable under the provisions of the Intellectual Property Code.
Article 15. Force majeure
The Company shall not be held responsible for the non-performance of the present contract due to a case of force majeure (in particular, disruption or total or partial strike, in particular of the postal services and means of transport or communications).
Furthermore, the Company shall not be held liable if the poor execution or non-execution of the present contract is attributable to the unforeseeable and insurmountable act of a third party to the present contract or to the act of the client.
This article will survive the end of the present contract, whatever the reason or motive.
Article 16. General stipulations
The present general conditions are written in French.
If the present general conditions are translated into a foreign language, the French language will prevail over any other translation in the event of a dispute, litigation, difficulty in interpreting or executing the present conditions and more generally concerning the existing relations between the Company and the client.
These terms and conditions express the entirety of the obligations of the parties.
If one or more stipulations of these terms and conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.
Article 17. Applicable law
The present general conditions are governed by French law.
This is the case for the rules of substance and the rules of form, notwithstanding the places of execution of the substantial or accessory obligations, subject to the imperative provisions which would have for vocation to apply to the customer in his capacity of consumer.
Article 18. Settlement of disputes
The client, when he is a consumer, is informed by the Company of the possibility of resorting, in the event of a dispute relating to these general conditions, to the consumer mediation procedure under the conditions provided for in Title I of Book VI of the Consumer Code.
Article 19. Jurisdiction
In the event of a dispute arising from the interpretation or execution of these general conditions, the competent jurisdiction shall be determined in accordance with the provisions of common law governing relations between a consumer on the one hand and a professional on the other.